Returns and Exchanges - Summary
Our Returns Policy
We happily accept returns on full-priced items that are in their original condition (new, unused, unworn, unwashed) for an exchange, credit or refund. Sale items or discounted orders can be returned for a credit or exchange only. All garment tags must be still attached to the item and we only accept footwear if they are returned in their original, undamaged shoeboxes.
For all return/exchanges, please create your request online here. Please send your returns back to us at 5/26 Matai St, Mt Maunganui, New Zealand, 3116 within 7 days after receiving your order. Exchange is subject to availability and we recommend submitting your request online within 48 hours of receiving your item to arrange the exchange. Returns and exchanges received outside of the above time frame will not be accepted, a THANKS credit may be supplied subject to assessment at our discretion.
Online Returns Made Easy!
For all return/exchanges, please create your request online here. We recommend you begin this process within 48 hours of receiving your order by adding your email address and order number to lookup your order then go through the process to create your return request.
For all exchanges, we will happily deliver the new item to you at our cost, once we have received your returned item. To submit your exchange request online please lookup your order by adding your email address and order number here and submit your exchange request.
All items need to be returned to us at 5/26 Matai St, Mt Maunganui, New Zealand, 3116 within 7 days from date of your parcel delivery and costs are at the expense of the customer.
Once the item has been received they will undergo a quality review and once cleared, you will either receive your new items (for exchange), or a refund on the cost at purchase (excluding if applicable, original shipping costs) directly to the credit card or PayPal account used for the purchase. The THANKS team will contact you to confirm this. If there are signs that the item has been worn, damaged or it is not up to saleable quality we reserve the right to refuse the return.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you; the THANKS team takes special care to check your purchase thoroughly for any faults before delivering them to you. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear will not be accepted as faulty. Returns of faulty items must be returned within 7 days from the date of you parcel delivery. We will replace a faulty item if a replacement is in stock and available. If we do not have a replacement available we will send the item back to the supplier to replace or credit us. We will then send you a replacement if they have it or offer you either a THANKS credit or a refund to the value of the item at the time of purchase and any shipping costs incurred.
Please create your faulty return request online here. To begin lookup your order by adding your email address and order number. Please ensure you select ‘faulty’ for the return reason and add information under customer notes before you submit your request.